Otago Tours Terms and Conditions

In these terms and conditions “we”, “us” and “our” refers to Otago Tours Limited as the provider of the tour services and “you” refers the customer or customers engaging our services.

By instructing us, you agree to these terms and conditions, and that you are contracting with us, and not any of our employees, contractors, or agents.


 General terms and conditions

  • Prices quoted are in New Zealand dollars unless stated otherwise. Prices stated refer to the 2015-2016 season. Prices may change for the 2016-2017 season.
  • Tour itineraries are subject to change from time to time at our discretion.
  • Prices quoted are subject to change from time to time and may vary dependant of numbers.
  • Full payment is required at the time of booking to secure your booking
  • In the event of adverse weather or travel conditions (or anything else beyond our reasonable control preventing the tour from proceeding), tours may be cancelled or changed by us without prior notice. In the event of cancellation due to such an event, a full refund or rebooking will be offered.
  • You agree to comply with our (and our employee’s, contractor’s and agent’s) reasonable directions and health and safety instructions at all times while on the tour. You will be given specific Occupational Heath and Safety instructions for certain tours i.e. visit to VinPro Wine Factory, Photography tours etc.

Cancellations

Short Tours:

  • Bookings cancelled prior to 72 hours will incur a 25% cancellation fee.
  • Cancellations within 72 hours will incur a 50% cancellation fee.
  • We recommend travel insurance.

Longer Tours:

  • Cancellation of the tour 30 days before departing will incur a minimum fee of NZD 250.00 per person.
  • Cancellation of the tour between 30 to 15 days prior to departing  will incur a 50% cancellation fee.
  • Cancellation of the tour between 14 to 8 days prior to departing will incur a 75 % cancellation fee.
  • Cancellation of the tour 8 days prior departing will incur a 100 % cancellation fee.
  • We recommend travel insurance.